An actual UX Collective story about real life user experiences and not just application design!

Have you ever been to London? The tube ticketing system there is wonderfully invisible: just tap through the barriers with any NFC payment method and then tap out at your destination. Behind the scenes the system then calculates how many times that card has used the tube that day and then applies a fare cap and bills you the following day.

Regular signage reveals the zonal fare charges so the customer is always aware they're not getting fleeced.